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White Glove Delivery by Sohomod: What Is Included

White Glove Delivery by Sohomod

Quick answer

With White Glove Delivery by Sohomod, our own team brings your furniture into the room of your choice, unpacks it, assembles it, and places it where you want. Packaging is placed in your trash or recycling bin, or our team can take it away with optional Packaging Materials Removal.

What's included

Scheduled delivery. 24–48 hours before delivery, you'll be contacted to confirm the exact day and time window.
Delivery to the room of your choice
Unpacking, assembly, and placement of your furniture
Packaging placed in your trash or recycling bin
Certificate of Insurance (COI) available on request

Optional: Packaging Materials Removal

Don't want the boxes left behind? Add Packaging Materials Removal at checkout, and our team will take all cardboard, foam, and wrapping with them. One flat fee per delivery.

Walk-up floors

The base price covers ground-floor, private-house, and elevator-building deliveries. For walk-up (stairs-only) buildings, select your floor at checkout. An additional fee applies.

What's not included

Removal or disposal of old furniture
Hanging items on walls
Connecting electrical wiring

How to prepare for delivery day

An adult (18+) must be present to receive the delivery.
Prepare the areas our team will pass through, and protect floors and walls.
Check your building's delivery rules in advance (elevator booking, delivery hours).

Returns after assembly

Please be sure about your choice before our team assembles it. Under our return policy, furniture that has been assembled can't be returned unless it arrived pre-assembled, and delivery and assembly fees are non-refundable. Damaged or defective items are covered separately: see below.

Certificate of Insurance (COI)

If your building requires a Certificate of Insurance, email [email protected] at least 2–3 days before delivery and include your order number.

Inspect your order at delivery

Please check every item when it arrives. If anything is damaged or missing, take photos and email [email protected] within 48 hours. Every order is insured during shipping, and we'll make it right.

Availability

White Glove Delivery availability depends on the brand and your ZIP code. Available options and their cost depend on the items in your cart, and you'll see them at checkout before you pay.

Still have questions?

Call (800) 480-2811 (weekdays 10am–5pm EST) or email [email protected].