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As a company, we are only responsible to deliver you the furniture in a perfect condition. All products sold on the website come with 1-year limited* manufacturer's warranty unless mentioned in the product description**.
If some of the furniture at the date of delivery (or within 7 days) is found defective or damaged - we will exchange it at no cost.
If any issue has occurred more than 14 days from the delivery, make sure it is still covered with the '1-year limited manufacturer's warranty'.
If it is still covered with the '1-year limited manufacturer's warranty' please email us at [email protected] and include the picture, item number, quantity, invoice or PO number, and a brief description of the problem. We will forward your claim to the manufacturer, and from that moment the manufacturer will make the final decision to accept or reject the claim.
Manufacturer's Warranty is void in case of:
*Limited means not every case of damage will be honored as a warranty case. There are often cases of misuse, worn-off, etc, and those things are not decided by us, but by respected manufacturers.
**Sohomod doesn't have and doesn't offer any warranty on the product we sell because we do not design/produce/make the item.
Sohomod and Consumer Priority Service (CPS) provide 5 years of coverage against all of the most common accidental stains and many damages that occur with standard use in the home.
You’re loving that clean look you see on the latest decorating sites but are afraid to take that white couch leap because the tendency of your Labs to leap on you after their walks no matter where you’re sitting. And you’re worried about the new wood coffee table you got for a pretty penny because of your kids’ (and their friends’) frequent forgetting to use coasters or magazines under their drinks. And so, you’re starting to think “accidents” and “furniture protection plan,” as you wish to keep your nest your happy place. With the chocolate covered neighborhood rugrats who pop in for visits here and there to your toddler’s inclination toward finding lipsticks, the struggle is real.
After your claim is approved, we will send a local authorized service person to your house on a day that works for you.
If we cannot repair your furniture, we will provide you with a check for the current market value of your furniture.
This plan does not cover intentional damage, theft, vandalism, acts of God, or damages incurred before or during shipping. It does not cover pet scratches, vermin or insect infestation, mold, mildew, rot, or rust.
This plan covers any mattress; wood or hard surface furniture; and fabric, leather, and vinyl upholstery. This plan covers any accidental stains, and manufacturer flaws and defects, as well as accidental punctures, rips, burns, breakage of frames, springs, sleeper mechanisms, and internal mechanisms and hardware.
As long as your warranty has not expired, you can file as many claims as you like.
You can file a claim by signing into your account on cpscentral.com and clicking file claim, or alternatively by giving us a call at 1 (800) 905-0443.
Yes. The plan is valid globally.
The CPS Accidental Furniture Warranty coverage begins on the end user’s date of purchase. For example, if the customer purchases a piece of furniture with a 5 year CPS plan, they will receive 5 total years from date of purchase. There is a 30 days claims hold to prevent DOAs or manufacturer defects, and CPS coverage will begin on day 31. Any claims that occur during that first 30 days would not be covered under this plan.
No, it does not. Your warranty continues until you have paid the maximum liability of your furniture (the original cost of the furniture.)
Yes, you can. Contact CPS by giving us a call at 1 (800) 905-0443, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25 transfer fee applies.