To complete the return and exchange, all you need to do is contact our support team or just simply reply to your order confirmation email. We will issue a credit as soon as the returned item is back to the warehouse.
Easy Step-by-Step Return
- Notify us within 14 days of receiving your purchase.
- Return in original Package (if the item was unpacked, please pack it back in original package).
- Ship the item back to the warehouse (we will send you instructions with the return number «RMA#»).
- Get your money back.
Notify within 14 DaysWe accept all returns and exchanges within 14 days of receiving your purchase.
Return in original packagingOur products are well packaged for shipping purposes. Without the original packaging we will not be able to accept your return.
Refund processProducts returned during the 14 Day Risk-Free Trial period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue a credit to your credit card or PayPal within one day. You will receive the email confirmation once the refund is complete. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear.
As new conditionThis means that if you have damaged the product, we will not be able to accept your return. Moreover, we cannot accept returns for merchandise that has been already assembled, unless it arrives pre-assembled.
Custom orders & special ordersPlease note that the custom orders (SPECIAL ORDERS) are non-refundable and are non-returnable. (In case you've made the decision to cancel it, we will withhold the 20% restocking fee for any canceled Special Order). Special Order cannot be canceled because of the delay in the delivery, which has occurred because of the release of your order by the US Customs.
Not happy with the Color?..All returns based on the color subject goes through the same process: ‘Notify within 14 Days’ + ‘Return in original packaging’ + ‘As new condition’ + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’
Custom orders & special orders based on Color-issue are non-refundable and are non-returnable. (In case you've made the decision to cancel it, we will withhold the 20% restocking fee for any canceled Special Order + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’)
Additional services & shipping feesOur additional services and shipping fees are non-refundable. This includes fees paid for in-room delivery, for assembly service and for delivery and pick-ups, even if your order states «Free Delivery» we still pay to the shipping companies for those services.
Each service fee vary from $50 to $250. If you have questions please contact us before you made a purchase.
Sale, clearance, discounted & outlet itemsAll clearance, discounted and items are sold as «Final Sale» are non-refundable.
MattressesMattresses are non-refundable and are non-returnable.
- Orders picked up the the warehouse or loaded into the truck for the delivery is considered as the shipped order.
- Orders that are being held in our warehouse for delayed delivery at the request of the customer and layaway orders cannot be cancelled.
- If the order has already been shipped, and then cancelled, please refer to the return policy. (You will be responsible for the shipping charges even if your order states Free Delivery we still pay to the shipping companies for those services.)