With Inside Drop Off, the delivery team brings your order inside, to the first ground-level room (the first dry area or the garage), or into your apartment in a building with an elevator. Unpacking, assembly, and packaging removal are not included.
What's included
Scheduled delivery. 24–48 hours before delivery, you'll be contacted to confirm the exact day and time window.
Your order is carried inside to the first ground-level room (the first dry area or the garage), or into your apartment in a building with an elevator.
Certificate of Insurance (COI) available on request.
What's not included
Delivery to walk-up (stairs-only) buildings
Unpacking
Assembly
Packaging removal
Live in a walk-up building?
Inside Drop Off is not available for stairs-only buildings. Choose White Glove Delivery by Sohomod and select your floor at checkout. An additional fee applies for walk-up floors.
How to prepare for delivery day
An adult (18+) must be present to receive the delivery.
Clear a path to the room where the items will be left, and check your building's delivery rules in advance (elevator booking, delivery hours).
Check that large pieces will fit through your doorways and elevator.
Certificate of Insurance (COI)
If your building requires a Certificate of Insurance, email [email protected] at least 2–3 days before delivery and include your order number.
Inspect your order at delivery
Please check every item when it arrives. If anything is damaged or missing, take photos and email [email protected] within 48 hours. Every order is insured during shipping, and we'll make it right.
Want it unpacked and assembled?
Choose White Glove Delivery by Sohomod: our team delivers to the room of your choice, unpacks, and assembles. Available options and their cost depend on the items in your cart and your ZIP code, and you'll see them at checkout before you pay.
Customer Service
Customer Service
Google Reviews
Yotpo Reviews
