Lima Velvet Sofa by Empire Furniture, USA

Returns & Exchange. Worry free guarantee.

1. Notify us within 60 days of receiving your purchase.
2. Return in original Package (if the item was unpacked, please pack it back in original package).
3. Ship the item back to the warehouse (we will send you instructions with the return number «RMA#»).
4. Get your money back.

We do place a few limitations on our returns policy, but we think that they are fair.

We accept all returns and exchanges within 60 days of receiving your purchase.

Our products are well packaged for shipping purposes. Without the original packaging we will not be able to accept your return.

Products returned during the 60 Day Risk-Free Trial period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue a credit to your credit card or PayPal within one day. You will receive the email confirmation once the refund is complete. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear.

This means that if you have damaged the product, we will not be able to accept your return. Moreover, we cannot accept returns for merchandise that has been already assembled, unless it arrives pre-assembled.

Please note that the custom orders are non-refundable and are non-returnable

All returns based on the color subject goes through the same process: ‘Notify within 60 Days’ + ‘Return in original packaging’ + ‘As new condition’ + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’

Custom orders & special orders based on Color-issue are non-refundable and are non-returnable. (In case you've made the decision to cancel it, we will withhold the 20% restocking fee for any canceled Special Order + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’)

Our additional services and shipping fees are non-refundable. This includes fees paid for in-room delivery, for assembly service and for delivery and pick-ups, even if your order states «Free Delivery» we still pay to the shipping companies for those services.

Each service fee vary from $50 to $250. If you have questions please contact us before you made a purchase.

All clearance, discounted and items are sold as «Final Sale» are non-refundable.

Mattresses are non-refundable and are non-returnable.

We care about every our customer, and we want you to be happy with your purchase. And, if you're not happy, we want to make it easy to get a refund or replacement. We do this because we would want this if we were in your position.