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We do place a few limitations on our returns policy, but we think that they are fair.Notify within 14 Days
We accept all returns and exchanges within 14 days of receiving your purchase.Return in original packaging
Our products are well packaged for shipping purposes. Without the original packaging we will not be able to accept your return.Refund process
Products returned during the 14 Day Risk-Free Trial period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue a credit to your credit card or PayPal within one day. You will receive the email confirmation once the refund is complete. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear.As new condition
This means that if you have damaged the product, we will not be able to accept your return. Moreover, we cannot accept returns for merchandise that has been already assembled, unless it arrives pre-assembled.Custom orders & special orders
Please note that the custom orders are non-refundable and are non-returnableNot happy with the Color?..
All returns based on the color subject goes through the same process: ‘Notify within 14 Days’ + ‘Return in original packaging’ + ‘As new condition’ + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’
Custom orders & special orders based on Color-issue are non-refundable and are non-returnable. (In case you've made the decision to cancel it, we will withhold the 20% restocking fee for any canceled Special Order + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’)
Our additional services and shipping fees are non-refundable. This includes fees paid for in-room delivery, for assembly service and for delivery and pick-ups, even if your order states «Free Delivery» we still pay to the shipping companies for those services.
Each service fee vary from $50 to $250. If you have questions please contact us before you made a purchase.Sale, clearance, discounted & outlet items
All clearance, discounted and items are sold as «Final Sale» are non-refundable.Mattresses
Mattresses are non-refundable and are non-returnable.Cancellation
We care about every our customer, and we want you to be happy with your purchase. And, if you're not happy, we want to make it easy to get a refund or replacement. We do this because we would want this if we were in your position.
New Spec Inc., founded and headquartered in the United States with a purchasing office overseas, has always been a quality provider of KD furniture and cased goods. In business since 1990, we recently expanded to include ergonomic, chic, SOHO furniture for bedrooms, dining rooms, living rooms, or anywhere in your home. In addition, we provide many miscellaneous items as well. Our main goals are to provide unparalleled service to our distributors and customers, to develop close business relations with our clients, and to continue being innovators in the industry.
Due to our broad spectrum of clientele, which encompasses retail and chain stores, wholesale distributors, and mail-order or internet-based companies, our company has grown, expanded, and transformed into a national wholesaler corporation with competitive prices. We continue to successfully maintain our status as a strong merchant with high-quality residential and commercial products that are manufactured by state of the art machines and molds.
Since a quick delivery is our promise and commitment, all orders of our current inventory are shipped via UPS or common carrier from either our central New Jersey or southern California warehouse. Our own fleet, however, covers nearby metropolitan areas. Furthermore, we also offer an FOB container load package and a drop-ship program.
As always, New Spec Inc. strives to deliver on high expectations each and every time. We have achieved our goals and are proudly serving our customers who look to us for great quality and incredible service.