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We do place a few limitations on our returns policy, but we think that they are fair.Notify within 14 Days
We accept all returns and exchanges within 14 days of receiving your purchase.Return in original packaging
Our products are well packaged for shipping purposes. Without the original packaging we will not be able to accept your return.Refund process
Products returned during the 14 Day Risk-Free Trial period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue a credit to your credit card or PayPal within one day. You will receive the email confirmation once the refund is complete. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear.As new condition
This means that if you have damaged the product, we will not be able to accept your return. Moreover, we cannot accept returns for merchandise that has been already assembled, unless it arrives pre-assembled.Custom orders & special orders
Please note that the custom orders are non-refundable and are non-returnableNot happy with the Color?..
All returns based on the color subject goes through the same process: ‘Notify within 14 Days’ + ‘Return in original packaging’ + ‘As new condition’ + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’
Custom orders & special orders based on Color-issue are non-refundable and are non-returnable. (In case you've made the decision to cancel it, we will withhold the 20% restocking fee for any canceled Special Order + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’)
Our additional services and shipping fees are non-refundable. This includes fees paid for in-room delivery, for assembly service and for delivery and pick-ups, even if your order states «Free Delivery» we still pay to the shipping companies for those services.
Each service fee vary from $50 to $250. If you have questions please contact us before you made a purchase.Sale, clearance, discounted & outlet items
All clearance, discounted and items are sold as «Final Sale» are non-refundable.Mattresses
Mattresses are non-refundable and are non-returnable.Cancellation
We care about every our customer, and we want you to be happy with your purchase. And, if you're not happy, we want to make it easy to get a refund or replacement. We do this because we would want this if we were in your position.
Innovation Living Furniture is a Danish company that has been in the furniture business for over a decade. They started their journey making bean bags in their early years and gradually moved into a full-scale furniture corporation. Inspired by the value of innovation they created some great stylish sofa sleepers with the help of some young designers in the late 1980s. From this point on they never looked back and today they make all kinds of furniture for homes as well as offices.
They established their enterprise in the United States in the early 1990s and have made ‘Innovation' a global furniture brand that has production facilities in China along with Denmark and USA. In spite of being such a big player in the furniture business, ‘Innovation' has always held its principles close to its heart. They believe in balancing innovation with the impact it has on the environment. The company has attained an accredited environmental profile and makes sure that all the recyclable waste is reused for other products and the non-recyclable one is reduced to ashes in low-polluting plants. This responsible outlook is what has made Innovation Living Furniture a unique brand amongst all its competitors.
The furniture that they make is very modern in its outlook and at the same time comfortable and long lasting. ‘Innovation' uses the best quality materials of various types, to create furniture that is just one of a kind. With each product, they give the customer an option of choosing a texture that best suits them. These products have some of the most innovative designs that can make any space look bustling with style. The wide range of products by ‘Innovation', like sofa sleepers, beds, coffee tables and chairs are all available at our store for an unbeatable price.
Innovation USA Inc, Dba. Innovation Living Inc. is based in Irvine, Los Angeles with distribution warehouses in New Jersey and California. The company is supplying and servicing USA, Canada and Latin America under the management and administration of Kjeld Jensen, CEO.