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We do place a few limitations on our returns policy, but we think that they are fair.Notify within 14 Days
We accept all returns and exchanges within 14 days of receiving your purchase.Return in original packaging
Our products are well packaged for shipping purposes. Without the original packaging we will not be able to accept your return.Refund process
Products returned during the 14 Day Risk-Free Trial period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue a credit to your credit card or PayPal within one day. You will receive the email confirmation once the refund is complete. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear.As new condition
This means that if you have damaged the product, we will not be able to accept your return. Moreover, we cannot accept returns for merchandise that has been already assembled, unless it arrives pre-assembled.Custom orders & special orders
Please note that the custom orders are non-refundable and are non-returnableNot happy with the Color?..
All returns based on the color subject goes through the same process: ‘Notify within 14 Days’ + ‘Return in original packaging’ + ‘As new condition’ + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’
Custom orders & special orders based on Color-issue are non-refundable and are non-returnable. (In case you've made the decision to cancel it, we will withhold the 20% restocking fee for any canceled Special Order + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’)
Our additional services and shipping fees are non-refundable. This includes fees paid for in-room delivery, for assembly service and for delivery and pick-ups, even if your order states «Free Delivery» we still pay to the shipping companies for those services.
Each service fee vary from $50 to $250. If you have questions please contact us before you made a purchase.Sale, clearance, discounted & outlet items
All clearance, discounted and items are sold as «Final Sale» are non-refundable.Mattresses
Mattresses are non-refundable and are non-returnable.Cancellation
We care about every our customer, and we want you to be happy with your purchase. And, if you're not happy, we want to make it easy to get a refund or replacement. We do this because we would want this if we were in your position.
Empire Furniture USA was established to serve high quality product, and value-based prices for US based customers. At Empire Furniture we have a long history of great product being delivered with great service. Empire Furniture is just another proof of our commitment to quality service and product.
In this century, most of the people who are living in Metro cities or in small living units don’t have sufficient space for huge, long sofas . So they need a regular sofa or couch, as well as they need a bed and extra storage units for daily use . Buying all these three needs at the same time may not be easy or affordable when needed.
It is a perfect solution for small rooms in houses, studio type of houses, apartments, condominiums, finished basements used daily bases or kids rooms. It is a sofa, an extra bed and a hidden storage ergonomically convertible. All these benefits coming with 3 features available on every sofa beds and are supplied on an affordable price level to consumers.
Most of the products are made with inner-spring units, supported with different filling materials. Some of them have high resilience foam layers instead of inner spring units. This feature differs according to style and how the functions are placed in to the unit. Main frame is made with steel tubes which strengthen product for multiple and continuous daily use. By the help of foam, fiber and other filling materials, product gets the final comfort. Regarding these all needs and expectations, Sit,Store and Sleep come up in the sofabeds. The Store part is not visible at first sight, it is hidden under the different designs, colors, functionality and fabric of choices. With a short education and transfer of information to the buyer will help a lot for the customers to learn the functions. It is strongly recommended to display the convertibility on the floor. So the customers will pay attention to the item and communication will start shortly.
All the functions are easy and user friendly . Sofas can be converted in to bed or storage units can be used with least physical effort. The voice softly coming out of mechanism will guide you while functioning perfectly. When you lift up the seat unit from the front side just by help of one hand, you will hear the first voice of mechanism which informs that sofa is ready to converted in to bed. So why we are calling that also Click Clack sofabeds.
Same way, mechanism sounds twice to inform that the sofa is ready to get back sitting position. There is no cover to tidy up after usage, so it is very practical for daily usage. On some sitting groups, the beds incorporated in sofas in the form of folding bed functioning in and out. In this case, the storage function placed under the loveseat units.