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Location: New York
Fashion is the unity of two contrary elements. Cutting edge and bold, yet practical and trend setting. At TOV Furniture we emulate this philosophy. Our down to earth construction and an unyielding dedication to quality mean a more sensible and reliable product. Our passion for creativity and design mean a more chic and contemporary product. These values are the cornerstone of our company, and the key to our success.
Starting as a boutique custom outdoor furniture manufacturer just a few short years ago, our company has been in a constant state of motion and growth. In 2013 we introduced a highly successful quickship program for our entire indoor catalog. With TOV Furniture you know you are getting the quality you need, and the service you deserve.
They say inspiration is the beauty you see in everyday life. Our indoor collection is inspired by our hometown, New York City. Each piece constitutes another element of what makes New York the most inspirational city in the world. The hustle and bustle of Grand Central Station on the backdrop of a grand ballroom. The creativity of Madison Avenue juxtaposed with the focus of Wall Street. The serenity of Central Park in midst of the greatest metropolis on Earth.
We do place a few limitations on our returns policy, but we think that they are fair.Notify within 14 Days
We accept all returns and exchanges within 14 days of receiving your purchase.Return in original packaging
Our products are well packaged for shipping purposes. Without the original packaging we will not be able to accept your return.Refund process
Products returned during the 14 Day Risk-Free Trial period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue a credit to your credit card or PayPal within one day. You will receive the email confirmation once the refund is complete. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear.As new condition
This means that if you have damaged the product, we will not be able to accept your return.Custom orders & special orders
Please note that the custom orders are non-refundable and are non-returnableNot happy with the Color?..
All returns based on the color subject goes through the same process.Additional services & shipping fees
Our additional services and shipping fees are non-refundable. This includes fees paid for in-room delivery, for assembly service and for delivery and pick-ups, even if your order states «Free Delivery» we still pay to the shipping companies for those services.
Each service fee vary from $50 to $250. If you have questions please contact us before you made a purchase.Sale, clearance, discounted & outlet items
All clearance, discounted and items are sold as «Final Sale» are non-refundable.Mattresses
Mattresses are non-refundable and are non-returnable.In Summary...
We care about every our customer, and we want you to be happy with your purchase. And, if you're not happy, we want to make it easy to get a refund or replacement. We do this because we would want this if we were in your position.<.p>