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SohoConcept products are guaranteed free of factory defects for a period of one (1) year from the date of purchase (invoice date) by the dealer (furniture store). Camira wool and PPM leatherette have a warranty up to 5 years, whereas PU leatherette and other fabric materials are up to 1 year. This is strictly for the upholstered slip covers and does not apply to the frame of the product. However, all frames and structures of all products do have a warranty up to 1 year as well.
This warranty is valid provided that:
- Regular cleaning has been carried out by the end user
- Furniture has not been subjected to continuous usage
- Furniture has only been subjected to normal “wear and tear”
- Furniture has not been subjected to misuse or abuse
This warranty does not cover damage due to improper cleaning and care of upholstery coverings. As sun is a natural bleaching agent it is strongly advised that you keep your sohoConcept upholstery away from direct sunlight as it will discolor the covering over time. Heat will also damage the coverings and it is important to position the sofa at least 2 feet away from any sources of heat such as radiators and heaters. Do not drag your sofa over rough surfaces. Sitting on the back or arms, jumping on the products or rough handling is not recommended. Even though our warranty is limited from one to five years, as a courtesy to our customers we are willing to replace damaged slip covers free of freight charge if covers’ cost is paid by customer.
We do place a few limitations on our returns policy, but we think that they are fair.Notify within 14 Days
We accept all returns and exchanges within 14 days of receiving your purchase.Return in original packaging
Our products are well packaged for shipping purposes. Without the original packaging we will not be able to accept your return.Refund process
Products returned during the 14 Day Risk-Free Trial period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue a credit to your credit card or PayPal within one day. You will receive the email confirmation once the refund is complete. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear.As new condition
This means that if you have damaged the product, we will not be able to accept your return. Moreover, we cannot accept returns for merchandise that has been already assembled, unless it arrives pre-assembled.Custom orders & special orders
Please note that the custom orders are non-refundable and are non-returnableNot happy with the Color?..
All returns based on the color subject goes through the same process: ‘Notify within 14 Days’ + ‘Return in original packaging’ + ‘As new condition’ + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’
Custom orders & special orders based on Color-issue are non-refundable and are non-returnable. (In case you've made the decision to cancel it, we will withhold the 20% restocking fee for any canceled Special Order + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’)
Our additional services and shipping fees are non-refundable. This includes fees paid for in-room delivery, for assembly service and for delivery and pick-ups, even if your order states «Free Delivery» we still pay to the shipping companies for those services.
Each service fee vary from $50 to $250. If you have questions please contact us before you made a purchase.Sale, clearance, discounted & outlet items
All clearance, discounted and items are sold as «Final Sale» are non-refundable.Mattresses
Mattresses are non-refundable and are non-returnable.Cancellation
We care about every our customer, and we want you to be happy with your purchase. And, if you're not happy, we want to make it easy to get a refund or replacement. We do this because we would want this if we were in your position.
Furniture is one of the most important parts of a house, and we may not notice it much, but it says a lot about the house they are in.
Furniture doesn't just take care of our need to have something to sit at or sleep on; furniture adds to the overall feel of the place and makes us mark our space with our personality.
It is not always easy to find the right type of furniture and most of the time the furniture we like is very costly and does not last long. That is why sohoConcept furniture brings you the complete solution to your furniture needs. They have some exciting pieces of furniture for almost every part of the house and add a trendy and modern look to the place. SohoConcept furniture brings a lot of well-designed and well-made furniture that you can choose from to decorate your house just the way you want to without spending a lot. The products come with a price match guarantee which means that if you find the same products at a lesser price anywhere else, we will give them to you at that price.
Some of the collections from sohoConcept include:
▷ Coffee and side tables
▷ Office Furniture
▷ The Dining room
▷ Bar Furniture
Sofas: Sofas are one of the most important parts of a room. They take up most of space in a room and add a lot to the overall feel. A well-made and comfortable sofa that also is different and unique is truly something that every homeowner wants and with SOHO concept, that is possible with ease. The designs and the material made to create the furniture are very high in quality, and it is made keeping in mind the needs of the modern homeowners who need something different.
Elegant Recliner Chair by SohoConcept Furniture: This is a beautiful ottoman and armchair in one that comes from the combination of comfort and brilliant design. The chair is made to offer relaxation and at the same time is made keeping in mind the elegance it can add. The seat has a steel frame, and there are plastic glides at the bottom. The cushions for the backrest and the seat are filled with high-density polyurethane foam and are zippered, so replacement is easy. The upholstery for the frame is made with removable leather, wool fabric, slip cover and cotton-linen fabric. You can find this beautiful recliner in black and cream genuine leather and place it in your house or even your office.
Harmony Sofa by SohoConcept: A very innovatively designed sofa, Harmony comes in a very bright and young orange. The frame is solid pinewood that makes the sofa very sturdy and long lasting while looking extremely stylish. The cushions are removable and are zippered so that the feather filling can be replaced easily when needed. The oval design of the sofa makes it look very futuristic and makes it just perfect for the modern homes.
sohoConcept is a registered trademark of BNT FURNITURE INC.