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We do place a few limitations on our returns policy, but we think that they are fair.Notify within 14 Days
We accept all returns and exchanges within 14 days of receiving your purchase.Return in original packaging
Our products are well packaged for shipping purposes. Without the original packaging we will not be able to accept your return.Refund process
Products returned during the 14 Day Risk-Free Trial period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue a credit to your credit card or PayPal within one day. You will receive the email confirmation once the refund is complete. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear.As new condition
This means that if you have damaged the product, we will not be able to accept your return. Moreover, we cannot accept returns for merchandise that has been already assembled, unless it arrives pre-assembled.Custom orders & special orders
Please note that the custom orders are non-refundable and are non-returnableNot happy with the Color?..
All returns based on the color subject goes through the same process: ‘Notify within 14 Days’ + ‘Return in original packaging’ + ‘As new condition’ + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’
Custom orders & special orders based on Color-issue are non-refundable and are non-returnable. (In case you've made the decision to cancel it, we will withhold the 20% restocking fee for any canceled Special Order + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’)
Our additional services and shipping fees are non-refundable. This includes fees paid for in-room delivery, for assembly service and for delivery and pick-ups, even if your order states «Free Delivery» we still pay to the shipping companies for those services.
Each service fee vary from $50 to $250. If you have questions please contact us before you made a purchase.Sale, clearance, discounted & outlet items
All clearance, discounted and items are sold as «Final Sale» are non-refundable.Mattresses
Mattresses are non-refundable and are non-returnable.Cancellation
We care about every our customer, and we want you to be happy with your purchase. And, if you're not happy, we want to make it easy to get a refund or replacement. We do this because we would want this if we were in your position.
At Home USA was founded in 1959. It designs, produces and markets sofas, armchairs and living room accessories. At Home USA is the largest furniture company , and is a world leader in leather upholstery with 8% market share.
Customer service and the entire sales network is managed by the USA headquarter based in NJ.
In the furniture industry the At Home USA Company is one of the largest investor in research and development.
Production is vertically integrated through 11 factories in USA and abroad (China, Brazil, Romania). Raw materials are purchased directly from the primary markets and then finished in the company’s facilities, specializing in manufacturing leather, wood and metal frames, foam and finished products. By controlling 92% of raw materials and semi-finished products, At Home USA guaranteed ultimate quality at most competitive prices.
At Home USA products are hand-made by expert craftsmen committed to high quality standards.
At Home USA guarantees a high level service to its customers: delivery at retailer’s premises, anywhere in the world, products invoiced in the retailer’s currency, and complete on-line pre- and post-sales assistance.
At Home USA directly carries out the research and development of its products; plans its new factories; and develops the management information systems and the extranet that allow customers, everywhere in the world, to directly track and manage their orders.